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  Adults
>12yrs
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2-12yrs
Infants
< 2yrs
Room 1
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Parking FAQ's

  • Is it possible to cancel  or amend a booking?

Cancellations:

Park and Fly customers should log in using "Manage my Booking". You will require your invoice number and email address in order to access your pre-booking. For cancellations within 24 hours please send an email to carparking.dublinairport@bewleyshotels.com 

Park Stay and Fly customers should send an email to carparking.dublinairport@bewleyshotels.com

Cancellations up to 24 hours before your pre-booked arrival time will incur a cancellation fee  of  9 Euro.
Cancellations within 24 hours before your pre-booked arrival time will incur a cancellation fee of 18 Euro (Or total car parking fee if the amount is less than 18 Euro)

Amendments:

Park and Fly customers should log in using "Manage my Booking" Link on Bewleys Airport website. Bookings can be amended up to 6 hours from their booked arrival time. You will require your invoice number and email address in order to access your pre-booking.
Park Stay and Fly customers should send an e-mail to carparking.dublinairport@bewleyshotels.com at least 24 hours before their arrival time.
Should you decide to extend your on-line booking this will be treated as a new booking. The prices charged for the new booking will be based on spaces and products available at that point in time and may not include the same prices as offered when the initial booking was made.


  • What do I need to bring with me when travelling to the car park?

Please bring the following with you to in order to ensure your online booking is recognised:
Take the same car whose licence plate details you provided when making the booking.
Bring the same credit or Laser card used to make the booking.

Confirmation email if booked through an agent.

 

  • What do I need to do when I arrive at my pre-booked Bewleys Hotel Dublin Airport car park?

Drive to Bewleys Hotel Dublin Airport. Stop at the entry barrier. The system will read your vehicle licence plate and once it matches the licence plate details provided in your online booking the barrier will automatically rise. In the event that the barrier does not rise, insert the same card you used to make your booking into the card slot in the entry terminal. 

*If booked through an agent, please follow the instructions in your confirmation email.*

  • What happens if my car licence plate is not recognised at the entry or exit barrier of my pre-booked car park?

At the car park entry: If, following your arrival at your pre-booked car park entry, the barrier does not rise:
DO NOT PRESS THE BUTTON FOR A TICKET.
Insert the same credit or Laser card used to make the original booking into the card slot in the entry terminal. The barrier will then rise.
Drive into the car park and follow signs to the underground or surface car park.
At the car park exit: Although your licence plate may not have been recognised at the entry, it may still be recognised at the exit. However, if, following your arrival at the car park exit , the barrier does not rise:
Insert the same credit or Laser card used to make the online booking into the card slot in the exit terminal. The barrier will then rise.
In the event that you press the button upon entry to the car park, a ticket will be issued and the system will assume you have no pre-booked reservation. On your return to Bewleys Hotel Dublin Airport and before returning to your car use this ticket to pay for your parking at any pay station.

Your pre-booking may still be charged to your card account. Queries in relation to your payment can be made in writing to: Car Park Manager, Bewleys Hotel Dublin Airport, or via email to carparking.dublinairport@bewleyshotels.com with the following detail enclosed:
Arrival date & time
Departure date & time
Fee charged
Car registration number used to make the booking
Daytime telephone number

  • How do I know my booking has been accepted?

On completion of the booking process you will:

Receive your booking confirmation notice while you are still online
Receive an email confirmation at the email address you provided when making the online booking
These confirmations set out the details of your booking.

 

  • The online pre-booking system won't work for me, what do I do?

Please repeat the process from the beginning and ensure that you have followed the procedures set out. The system will prompt you in the case of some errors. The system will advise if pre-booked parking is available on your selected dates.
In the payment details section ensure that you have clicked on the box opposite 'I have read and accept the Terms & Conditions' to confirm that you have read, understood and agreed to be bound by the terms and conditions.

  • Can I use the same credit card for more than one reservation?

Yes, you may use the same card for multiple bookings providing none of the booking periods overlap. You must not use the same card for multiple reservations when bookings overlap.

  • How close to my date/time of travel can I pre-book car parking?

The system will accept pre-bookings up to 6 hours prior to the expected time of arrival at the selected car park.

  • What happens if I stay longer than I originally anticipated?

When you arrive at the car park exit barrier the car park system reads your licence plate, checks your pre-booking file and calculates the duration of your stay. If you have over-stayed the system establishes whether any additional fee is due. If an additional fee is due, you will be required to insert a credit or Laser card to pay the fee for the overstay.
Your credit/debit card will be charged the appropriate fee for the additional time based on the drive up tariff applicable on the date of your departure from the car park.
Please Note: Overstays will be charged at the daily car park rate of €1.00 per hour or €10.00 per day.

  • What methods of payment can I use to pre-book parking online?

VISA, Master Card or Laser

  • How do I book online?

Step 1: Log on to the bewleyshotels.com website and follow the links to the Parking and Online Booking pages.
Step 2: Insert your date and time of arrival at the car park and your date and time of departure from the car park into the boxes provided.
Step 3: Click on the "Book Now" button.
Step 4: The system will check parking availability for the dates and times specified by you and, if parking is available, will
Calculate the duration of your expected stay
Display the applicable parking fee.
Step 5: If the car park, dates, times and parking fee displayed are correct click on the "Book" button in the box specific to your car park of choice in order to proceed with your booking. Otherwise click on "Previous" button to return to the "Parking details" page.
Step 6: Complete the "Personal Details" section by inserting the required information into the boxes provided.
You will be required to enter the licence plate details of the vehicle you will bring to the car park e.g.
01D12345 (Ireland)
GAZ12345 (Northern Ireland)
Please ensure:
That the licence plate details you enter are those of the actual car you will use on the day
That the licence plate details are correct
Step 7: Complete the "Payment Details" section by inserting the required information into the boxes provided. Please ensure that the details you provide are correct.
Step 8. Click on the "Terms and Conditions" link and read carefully the document presented. Confirm that you have read the terms and conditions and that you agree to be bound by them by clicking on the box opposite 'I have read and accept the Terms and conditions'.
Step 9: The system will validate your card details and once approval is received, will automatically issue a formal booking confirmation while you are still online. You should print and retain a copy of this booking confirmation as it includes details of your booking.

  • What if I don't receive a booking confirmation at the end of the process or a booking confirmation email?

In this case the booking has not been completed successfully and the process should be carefully repeated.
If you completed the online process successfully but did not receive an email confirmation please ensure that your virus checker is not blocking certain emails or classifying the email as spam.
Please make sure to write down your booking reference number. Using this number you can check your booking online anytime before you travel and can amend or cancel the booking at anytime up to 6 hours before your planned arrival time at the car park.

  • Am I guaranteed a specific car park space?

No. You cannot reserve a specific parking space. However, by pre-booking parking online you ensure that there will be a parking space available for you at the time and date indicated in your booking.

  • How far in advance can I pre-book car parking?

You may make a booking up to twelve months in advance of your planned arrival date/time at the car park.

  • What is the minimum length of stay?

The minimum pre-booked stay is:
One day (24 hours)

  • What is the maximum length of stay?

The maximum pre-booked stay is:
Ninety (90) days 

  • How do I know my booking details are secure?

To ensure that you are trading in a secure environment, Bewleys Hotels Dublin Airport has contracted the services of Advam. Advam is the leading provider of integrated global card services for private enterprise and government agencies in Australia and around the globe. Advam is a Tier 1 payment processor which adheres to the most stringent of industry accreditations including Level 1 PCI DSS compliance, EMV certification and ISO 9001 accreditation. When you enter your payment details online, you will notice that you will are using a secure site which uses 1024 bit tunnelling encryption to protect your information during transmission. Every transaction processed through Advam's payment switch is protected by the latest in encryption technology and a combination of state of the art firewalls and intrusion detection systems guard every point of ingress and egress on the Advam network.

  • What is the normal parking charge in car park when I don't pre-book online?

The normal daily parking charge for the car park is €8.00 per day or €1.00 for the first hour(or part thereof) for additional hours.

  • How are online parking charges calculated?

Online parking charges are calculated on a per day/24 hour basis or part thereof. Bewleys  Hotel Dublin Airport offer a flat rate for car park. Your exit time will be extended to give you the full benefit of the per day parking rate. There is no additional cost for this extra time.

  • How do I get the best online price?

Get the best online price by pre-booking your parking well in advance of your car park entry date. Demand is high for our lowest priced offers and they sell out quickly so the lowest price offered on one day may vary from what you see on a different day. Our prices are subject to change. Therefore, the price is only valid at the time you get your quote.

  • Do parking charges at Dublin Airport include VAT?

Yes, the parking charges include VAT 23% VAT from 1st January 2012.

  • Can I use the same credit card for more than one reservation?

Yes, you may use the same card for multiple bookings providing none of the booking periods overlap. You must not use the same card for multiple reservations when bookings overlap.
The online pre-booking system will not accept my Laser card because it does not have a security code.  Please repeat the process and enter 000 as the security code for your Laser card.

  • I want to make a booking online and to pay in foreign currency using my credit card. How will the foreign exchange rate be applied to my booking?

The foreign exchange rate charged to your credit card is applied at the time you make your booking online. This exchange rate is set by your credit card company. Bewleys Hotel Dublin Airport  receives payment for your online booking only in Euro.
Should you subsequently amend your booking or otherwise become eligible for a refund for all or part of the pre-booking payment, Bewleys Hotel Dublin Airport will refund the appropriate Euro amount to your card account. The foreign exchange rate on any such refund will be set by your card company. Bewleys Hotel Dublin Airport does not accept responsibility for the effects, positive or negative, of any fluctuations in foreign exchange rates.

Queries in relation to your payment should be made in writing to: Car Park Manager, Bewleys Hotel Dublin Airport, or via email to carparking.dublinairport@bewleyshotels.com with the following detail enclosed:
 
Arrival date & time
Departure date & time
Fee charged
Car registration number used to make the booking
Daytime telephone number

  • Managing your online car park booking


Before travelling to the car park

What happens if I bring a different car to the one identified when making my booking online?
In order to identify your booking the system depends on you using the car with the licence plate details provided when making the booking online. If you attempt to enter the pre-booked car park with a different car to that provided during the booking process the system will prompt you to insert a credit or Laser card or take a ticket. Do not press the button to request a ticket. You must insert the same credit or Laser card used to make the online booking and the system will then identify your booking and raise the barrier.
You are also required to enter the same credit/Laser card at the exit when leaving the car park.
What happens if I bring a different credit card to the card I used to make my booking online?
When you arrive at your pre-booked car park the primary identifier for your pre-booking is your licence plate. Should this fail for any reason insert the same credit or Laser card used to make the original booking into the card slot in the entry terminal. The barrier will then rise.
If you insert a different card to the one used to make the online booking the system will process this as a separate transaction. You will be allowed to enter the car park. However, at the exit barrier the second card will be charged the parking fee based on the then current drive up fee. Your pre-booked transaction will be treated as a 'no-show' and your pre-booking may still be charged to your card account. It is important therefore that you bring the same card used to make the booking.
Queries in relation to your payment can be made in writing to: Car Park Manager, Bewleys Hotel Dublin Airport, or via email to carparking.dublinairport@bewleyshotels.com with the following detail enclosed:
 
Arrival date & time
Departure date & time
Fee charged
Car registration number used to make the booking
Daytime telephone number

  • Are there any restrictions on the type of vehicle I bring to the car park?

Bewleys Hotel Dublin Airport car park accommodates standard family cars, SUVs etc are subject to height restrictions in underground car parks is 2 meters. Underground does not accommodate large commercial vehicles or vehicles with trailers attached.

  • If I have a query before I arrive at the car park, whom can I contact?

Please email carparking.dublinairport@bewleyshotels.com well in advance of your planned travel date. Email enquiries are responded to during normal working hours – Monday to Friday 09:30 to 17:00 hours.

  • At the car park
  • What happens if I arrive before the entry time I specified when making my booking online?

The system will recognise your pre-booking up to two hours in advance of your expected time of arrival and up to 12 hours following your expected time of arrival.
For example, if you booked to arrive at 10am the system will recognise your booking and allow you to enter the car park at anytime between 8am and 10pm on the pre-booked arrival day.

  • What happens if my credit card doesn't work at the entry or exit barrier of my pre-booked car park?

When you arrive at your pre-booked car park the primary identifier for your pre-booking is your licence plate and so the system should recognise your booking based on the licence plate details. If your licence plate is not recognised you will be required to use the same credit or Laser card used to make the online booking.
If you need to use your credit or Laser card:
At car park entry: Ensure the card is inserted correctly into the slot provided in the entry terminal. Should the card still fail, press the button and take a ticket. On your return to Dublin Airport and before returning to your car use this ticket to pay for your parking at any pay station. Your pre-booking may still be charged to your card account.
Queries in relation to your payment can be made in writing to: Car Park Manager, Bewleys Hotel Dublin Airport, or via email to carparking.dublinairport@bewleyshotels.com with the following detail enclosed:

Arrival date & time
Departure date & time
Fee charged
Car registration number used to make the booking
Daytime telephone number
At car park exit: Make sure your card is the same card used to make the online booking and that it is inserted correctly into the slot provided. If the card still fails, contact the car park office by pressing the (i) button for assistance.

*If booked through an agent, please follow the instructions in your confirmation email.*

  • What happens if after entering the car park I need to leave and re-enter the car park again?

Once your car licence plate or card is detected exiting the car park your pre-booking will be treated as being complete.
Should you re-enter the car park this will be treated as the start of a new drive up transaction. Standard car park tariffs will then apply.
If you re-enter the car park:
Press the button and take a ticket:
Should you press the button for a ticket on your return to Dublin Airport and before returning to your car use this ticket to pay for your parking at any pay station. 
or
Insert your credit/Laser card at both the car park entry and the car park exit

  • How often does the shuttle bus service in the Long Term car parks operate?

The shuttle bus service operates every 10-15 minutes 24hours a day basis.

  • What happens if I lose my credit or Laser card when I'm away?

The pre-booking system only requires your card in the event it fails to recognise your booking via your car licence plate.
If, at the car park entry, the system failed to recognise your licence plate and you had to use your lost card to gain entry to the car park then on your return to Dublin Airport and before returning to your car please contact the car park office via the intercom on any of the pay stations by pressing the (i) button.

  • How do I know my car is secure while I'm away?

Before leaving your vehicle you must ensure that it is locked and its contents are secured. For information on the car park terms and conditions click here.

  • What happens if my car gets damaged while I'm away?

Please see the standard terms and conditions as set out on the pre-booking pages of the website and also the disclaimer notices prominently positioned at the entrance to the car parks.

If your licence plate gets damaged or obscured by dirt after you enter the pre-booked car park your vehicle may not be recognised at the exit barrier when you leave. In this case please have the same credit or Laser card used to make the online booking available and insert it into the terminal at the car park exit. The barrier will then rise and you may leave the car park.

  • General
  • How can I make a complaint?

Please email carparking.dublinairport@bewleyshotels.com or write to Car Park Manager, Bewleys Hotels Dublin Airport, Stockhole Lane, Swords, Co Dublin.